Autocrew answers the line during your dinner rush, books the table, sends the confirmation, and flags the VIP — so your hostess stays at the door, not on hold, and your kitchen gets a clean cover count.
It's not that the calls are hard. It's that they ring during the worst possible moments — Friday at 6:47pm, mid-rush, with a line at the door. Here is the squeeze, framed for the three kinds of operation we see most.
The phone rings during the dinner rush.
It's 7:12pm. The hostess is seating a four-top, the line stretches to the bar, and the phone has rung four times. The fourth caller hangs up. They wanted Saturday at 8 — they're booking somewhere else now. The funnel works; the answer rate doesn't.
Five hostesses, five answering styles, no shared playbook.
Each location has its own approach to phone reservations, waitlists, no-show policies, and VIP handling. Nothing is consistent, nothing is reportable, and the loyalty guest at one venue is a stranger at the next.
VIP requests get lost between the host stand and the kitchen.
The 7-top wants the back booth. Two are vegan, one is celebrating a 25th anniversary, the host took the call on the floor and meant to write it down. The kitchen finds out at order time — too late to do the thing that would've made it the meal of the year.
No new tablet on the host stand, no new platform for guests to learn. Sarah answers your existing line, books into the reservation system you already use, and writes notes back to the same POS your team already trusts.
During the rush, after-hours, on the day the manager is out sick. Sarah picks up before the third ring, finds the seating that fits party and time, books it directly into your reservation system, and sends the confirmation. Walk-ins still go to the host — the phone stops competing.
OpenTable · Resy · SevenRooms · Tock · Yelp Reservations
Confirmation texts go out the day before, reminders the day of, and a soft outreach if the table goes empty. Cancellations open the slot back up to the waitlist automatically. Your team stops being a confirmation desk; covers stop disappearing into thin air.
SMS · Email · Waitlist re-offer · Cancellation handling
Allergy callouts, anniversary mentions, regulars by name — Sarah catches them in conversation and writes them straight into the reservation note. The kitchen and the captain see them at the same time, before service starts. Hospitality stops depending on someone remembering to write it down.
Notes write-back · Allergy flags · Special occasion tags
Google, Yelp, OpenTable, TripAdvisor — Sarah drafts a thoughtful, on-brand reply for each new review and queues it for your approval. You stop letting weeks of reviews pile up; you stop posting boilerplate. One tap, on-brand, every time.
Google · Yelp · OpenTable · TripAdvisor · Approval queue
These are the kinds of questions Sarah handles for restaurants every day. Tap one — the live widget will open and answer in your browser.
Live, unscripted · widget loads on click
Reservations, confirmations, hours, and basic questions are safe to automate. The moments that need a human voice — large parties, special requests, complaints, payment disputes — get handed to a manager or host with the chart already pulled.
01Party of 10+ or full buyout request
Captures the brief, hands to your private events lead
A briefing with date, party size, occasion, and budget cues
02Guest complaint about a recent visit
Listens, acknowledges, routes immediately to a manager
An immediate ping with the guest's name, visit, and the issue
03Allergy or dietary need beyond your standard menu
Captures the detail, routes to the chef before booking confirms
A flagged reservation note with the specific request
04Payment, refund, or gift-card dispute
Pauses, logs the issue, hands to your billing contact
A ticket with guest, amount, date, and the dispute
Autocrew connects to the booking, POS, review, and comms tools you've already chosen and works through them — guests keep using the same OpenTable link, the same SMS thread, the same Google listing. We're additive, not a replacement.
See the full integration listStop losing the Friday-night reservation because your hostess was at the door. Sarah picks up before the third ring, books the table in your existing system, and sends the confirmation. Your team stays in the room, with the guests who are already there.
Phone answer rate · 100%, 24/7
One shared answering layer across every venue. Same booking flow, same waitlist policy, same VIP handling — configurable per location, reportable across the group. The loyalty guest at venue A is recognized at venue B.
Consistency · across the whole group
VIPs, allergies, special occasions — captured in the reservation note before service starts. Your captain and kitchen see the brief at the same time, every time. Hospitality stops depending on whether the host wrote it down.
VIP brief · in the note before the door
If yours isn’t here, the live widget on this page can answer it the same way Sarah would answer one of your guests.
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Pick up the line and ask Sarah a real reservation question — she'll answer the same way she would for one of your guests. When you're ready to wire her into your venue, book a demo and we'll walk through your booking system, POS, and service flow.
Plugs into the stack you already pay for
No new tablet on the host stand. Sarah works through the reservation system, POS, and review tools your team already uses.