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On duty·Sarah · Digital Employee

Every call answered. The right ones reach you.

Sarah is a digital employee who joins your team on the phones. She answers your line day and night, in English or Spanish. She answers from your own policies, books appointments and takes messages. When a caller needs a person, she rings your team, tells them who is calling and why, and connects the call.

Call log · Sample evening
  • 4:12 PM

    New caller asks about Saturday hours

    Answered from the clinic's uploaded policies. Booked a new-patient visit.

    AnsweredBooked
  • 4:31 PM

    Caller asks for billing

    Sarah rang the billing desk, explained who was calling and why, then put the call through.

    Transferred
  • 5:48 PM

    Caller asks for the owner

    The owner was with a client and said “take a message, I'll call after six.” Sarah went back to the caller and took it.

    Message taken
  • 9:20 PM

    Burst pipe, wants someone tomorrow

    Closed for the night. Sarah gave the emergency line from your after-hours instructions and emailed the details to your team.

    After hoursMessage taken

Illustrative sample. The labels are the ones your call log uses.

The problem

Your phone rings at the worst possible times.

It rings during a patient visit, at lunch, after close, and all Monday morning. Every unanswered ring is a booking, a new patient or a job that probably goes to the next name in the search results.

During the day

Staff answer the same questions all day

Hours, directions, pricing, “do you take my insurance.” Each one pulls someone away from the person standing in front of them.

At handoff

Transfers that go nowhere

A blind transfer rings out, the caller hits voicemail, and they explain everything again on the callback. If there is one.

After close

Voicemail turns into a Monday backlog

Messages arrive half-heard and without context. Urgent calls wait with routine ones until somebody gets through the list.

What she does

Every feature, and what it does for your business

On the left is what Sarah does. On the right is what that means for your practice or business.

  • Always on

    Answers every call, day and night

    Sarah picks up your line, or just the overflow, in English or Spanish. She takes several calls at once, so there is no busy signal on Monday morning.

    The business value

    You stop losing new customers and new patients to the next number on the list.

    Practices
    New-patient enquiries reach someone, even during a full clinic.
    Businesses
    Leads that call at 7 PM get an answer while they are still deciding.
  • Grounded answers

    Answers from your knowledge, follows your rules

    Upload your policies and FAQs, or import pages from your website. Sarah answers from them. Add short rules she always follows, such as “never quote prices over the phone.”

    The business value

    Your team stops answering the same ten questions, and every caller gets the same, correct answer.

    Practices
    Hours, insurance, prep instructions and directions, without tying up the front desk.
    Businesses
    Service areas, pricing policy and what to expect, said the way you want it said.
  • Scheduling

    Books appointments while the caller is on the line

    Connected to your Calendly, Sarah finds open times and books the slot during the call.

    The business value

    A call becomes a booking right away, instead of a callback that might not happen.

    Practices
    New-patient and routine visits booked without phone tag.
    Businesses
    Consultations and estimates on the calendar before the caller hangs up.

    Calendly today. Google and Outlook calendars are not yet supported.

  • Reminders

    Calls customers before their appointment

    Sarah places a reminder call ahead of each Calendly booking. If the call reaches voicemail, she leaves a short message.

    The business value

    Fewer no-shows and empty slots, without anyone on your team making reminder calls.

    Businesses
    Protects billable time for consultations, lessons, estimates and appointments.

    Not offered on healthcare crews, so no patient details are left on a voicemail.

  • Smart escalation

    Warm transfers, with a briefing first

    When a caller needs a person, Sarah rings your team and tells whoever answers who is calling and why, then connects them. If nobody answers, or the call reaches voicemail, she goes back to the caller, takes a message and emails it to you.

    The business value

    Callers never repeat themselves, and no transfer ends in silence.

    Practices
    Staff pick up already knowing what the patient needs.
    Businesses
    The owner gets a briefed caller instead of a cold transfer.
  • Live consultation

    She checks with you before she connects

    Sarah has a private conversation with the team member she is calling. They can ask her questions, take the call, decline with a note for the caller, or have her ask the caller something first. The caller waits on hold until they decide.

    The business value

    Your team decides which calls are worth stopping for. Nobody is ambushed by a call they cannot take.

    Businesses
    The owner can stay with a client and still have every caller handled properly.

    For support and personal-assistant crews. Healthcare crews use the standard briefing, so a patient's conversation is never read out to whoever answers.

  • Call routing

    One number, every department and location

    Callers say what they need, such as “billing” or “the Livonia office,” and Sarah connects them to the right place. You manage the directory yourself. Mark a line confidential and she asks no probing questions. Mark one unreachable and she takes a message instead.

    The business value

    No phone tree and no IT ticket. Changes take effect on the next call.

    Practices
    Multi-site clinics publish one number. Sensitive services get discreet handling.
    Businesses
    Branches and departments without a receptionist in each one.
  • After-hours mode

    Closed means closed, and nothing gets lost

    Set your hours. After close, Sarah does not transfer anyone. She tells callers when you open, follows your after-hours instructions (an emergency line, what to collect), and takes a message. Your team gets one email for every after-hours call.

    The business value

    Your evenings stay yours, and you start the morning with a complete list of who called and why.

    Practices
    Consistent after-hours guidance on every call, written by you.
    Businesses
    Urgent jobs are flagged without your phone ringing at 11 PM.
  • Call insights

    A call log you can actually use

    Every call shows its outcome (transferred, message taken, after hours) with the transcript, a summary and the caller's sentiment. You can filter by outcome, and you can turn transcript storage off.

    The business value

    You can see what callers ask for, which calls need follow-up, and where your team is needed.

    Practices
    Patient calls are never sent for an AI summary. You get the caller, the time and the outcome.
    Businesses
    Spot the questions that should be on your website and the calls that turned into revenue.
  • Every channel

    The same assistant on your website, SMS and WhatsApp

    Add Sarah to your website as chat or voice. She can also answer on SMS and WhatsApp, using the same knowledge and rules as on the phone.

    The business value

    One setup covers every way customers reach you, and they get the same answers on each.

    Practices
    Website visitors get the answers callers get.
    Businesses
    Customers who would rather text can still get a reply.
  • EHR-connected

    Answers patients' own questions from your EHR

    Connected to a FHIR-enabled EHR, Sarah verifies the patient and can tell them about upcoming appointments, current medications and refill status. Anything she cannot handle goes to your staff by email.

    The business value

    “When is my next appointment?” and “Is my refill ready?” stop taking up front-desk time.

    Practices
    Works without an EHR from day one. Patient lookup switches on when we connect yours.

    Epic today, via SMART on FHIR.

  • Fax intelligence

    Reads and sorts incoming faxes

    Incoming faxes are read, classified and stored privately. The right person is notified, and staff mark each one filed from a phone or desktop.

    The business value

    Referrals and records stop sitting unread in a tray.

    Practices
    Referrals, lab results and records reach the right desk the same day.
Smart escalation

Three ways to reach a person, and none of them ends in silence

Pick how each crew, and each destination in your directory, hands off a caller.

Briefing, then connect

The person who answers knows who is calling and why before they say hello.

  1. Caller

    “Can I speak to someone about my bill?”

  2. Sarah → caller

    Lets them know she is connecting them. The caller hears hold music.

  3. Sarah → your team

    Reads a short briefing in her own voice: who is calling and what they need.

  4. Connected

    The caller and your team member talk. Sarah steps out.

Why it matters: The caller never repeats themselves, and your team starts the call already informed.

Nobody answers

Sarah tells the caller, takes a message, and emails it with the caller's number to your support address.

The call reaches voicemail

Sarah hears the voicemail tone, comes back to the caller, and takes the message herself.

The line is sensitive

Confidential destinations always get a short summary. The caller's conversation is never read out.

Who it's for

Built for the practices and businesses that can't staff a phone all day

Small and mid-size health practices

Your front desk is also your check-in, your billing desk and your referral coordinator. Sarah takes the phone calls so they can look after the patients in the room.

  • Primary care
  • Dental
  • Physio & chiro
  • Behavioral health
  • Specialty clinics
  • Multi-site groups
  • New-patient calls get answered during a full clinic and after hours, and can be booked on the spot.
  • Routine questions answered from your EHR: upcoming appointments, current medications, refill status.
  • After-hours guidance you write, given on every call. Every closed-hours caller lands in your inbox.
  • One number for every site and department, with discreet routing for sensitive services.
  • Referrals and records by fax are read, sorted and routed to the right desk.

Privacy by default on healthcare crews: patient calls are never sent for AI summaries, patient data is encrypted at rest, transcripts can be switched off, and nobody is asked for a date of birth until an EHR is connected. AutoCrew is built to be HIPAA-aware. Formal HIPAA compliance and SOC 2 certification are on our roadmap.

Small businesses and multi-location teams

You are the owner, the salesperson and the person on the job. Sarah answers the calls you can't, and puts through the ones that need you.

  • Home services
  • Legal & professional
  • Coaching & studios
  • Restaurants
  • Nonprofits
  • Multi-location
  • Every lead answered, including evenings and weekends, in English or Spanish.
  • Live consultation lets you decide on each call before it reaches you.
  • Bookings and reminder calls keep your calendar full and cut no-shows.
  • Call routing across locations without a receptionist at each site.
  • Phone orders for restaurants go straight into Clover.

Sarah works alongside your team. She takes the routine calls so your people can do the work that needs them.

Going live

Live on your number, with your rules

You keep your phone number and your phone system.

  1. Step 01

    Teach her

    Upload your policies and FAQs or import your website. Add the rules she must always follow.

  2. Step 02

    Tell her who to call

    Add your team's numbers, departments and locations, and choose how each handoff works.

  3. Step 03

    Set your hours

    Business hours, after-hours instructions and where messages should go.

  4. Step 04

    Forward your line

    Forward your main line, or just the overflow, to Sarah. Test it, then go live.

FAQ

What people ask before they switch her on

Straight answers on handoffs, healthcare and what Sarah should never pretend to do.

Full FAQContact

Industries

Sarah, by industry

The same digital employee, with examples and language for how your sector answers the phone.

Healthcare

Patient access, scheduling, and front-office relief

Legal

Intake, screening, and client-first impressions

Coaching

Booking sessions and handling routine client questions

Restaurant

Reservations, hours, and high-volume guest calls

Home Services

After-hours calls and urgent jobs for HVAC, plumbing, and electrical

Call Sarah now.She answers AutoCrew's phone.

Ask her a question, ask for a person, or call after hours. Then book a demo and we'll set her up on your line.

Book a demoContact salesSpeak to Sarah

(Autocrew's digital employee) · +1 (313) 504-5880 · Mon–Fri 9am–6pm EST

Speak to Sarah(Autocrew's digital employee)