Autocrew handles intake, conflict screening, document collection, and routine client communication — so your attorneys stay on the matters clients pay for, and your legal aid coordinators stop turning away eligible cases for capacity.
Demand grows, headcount doesn't, and every delayed response kills throughput. Here is the squeeze, framed for the three kinds of practice we see most. The legal aid figure is from the LSC Justice Gap Study — every other observation is descriptive, not statistical.
Intake calls land mid-deposition.
A potential client reaches out at 2:14pm. The intake coordinator is in a deposition prep until 4. By the time someone runs the conflict check and calls back, the lead has retained the firm two blocks over. The funnel works — the response time doesn't.
Status pings eat the day before the work begins.
Three associates, twelve open matters, every business stakeholder asking "any update?" by 9:30am. The substantive work starts at 11 — if you're lucky. The bottleneck isn't the legal work; it's the loop around it.
92% of substantial civil legal needs go unmet.
The LSC Justice Gap Study put a number on it: most low-income Americans with a substantial civil legal problem get inadequate or no help. Your team isn't refusing work — you're capacity-bound at intake. Every hour spent screening eligibility is an hour not spent representing.
Source: LSC Justice Gap Measurement SurveyNo new case management system to roll out, no new portal for clients. Sarah works your existing intake line, the matter system you already use, and the document tools your team already trusts. Privileged communications stay in your existing channels.
Sarah qualifies the inquiry, runs the conflict check against your matter system, captures the basics, collects the right intake documents, and only routes to an attorney when the matter is real, in-scope, and conflict-free. Pre-relationship screening — designed to keep privilege out of the AI layer entirely.
Clio · LegalServer · MyCase · PracticePanther · NetDocuments
Income thresholds, geography, case type, statute of limitations — all screened in conversation, not on a paper form. Eligible matters land in your CMS with the documentation already attached; ineligible callers get a clear referral, not a busy signal.
Configurable per program · Income, geography, case-type rules
Court dates, filing windows, document requests, scheduling changes — sent in plain language, in the client's preferred channel, at the right cadence. Your associates stop being a help desk; your clients stop calling for the same update twice.
Email · SMS · Web · Multilingual
Statutes don't negotiate. Sarah watches the calendar, surfaces conflicts before they become a missed window, and routes anything time-critical to the responsible attorney with the docket already pulled.
Calendar-aware · CMS-aware · Escalates to responsible attorney
These are the kinds of questions Sarah handles for legal teams every day. Tap one — the live widget will open and answer in your browser.
Live, unscripted · widget loads on click
Pre-relationship screening, scheduling, and routine status updates are safe to automate. Anything past that line — legal advice, scope decisions, fee structures, privileged communication — gets handed back to an attorney with full context and zero ambiguity.
01Caller asks for legal advice or strategy
Stops, acknowledges scope, schedules an attorney consult
A briefing with the caller's exact words and the matter context
02Conflict check returns a possible match
Pauses intake, escalates to the conflicts attorney
The flagged record plus the new caller's identifying info
03Matter falls outside configured scope or fee structure
Acknowledges honestly, gives a clean referral or wait-list path
A logged record with the reason, in case you want to follow up
04Communication enters privileged territory
Quietly steps aside, opens a direct attorney channel
An immediate notification — privileged comms stay out of the AI layer
Autocrew is designed around the rules that already govern your practice: confidentiality, conflicts of interest, attorney-client privilege, and data residency. PHI/PII is encrypted at rest, every access is logged, your tenant is fully isolated, and we don't use your client data to train public models. We sign NDAs and DPAs.
Read the full security overviewStop losing the lead to the firm down the street because nobody picked up. Sarah qualifies, conflicts-checks, and books the consult — your associates show up to the first meeting with the chart already pulled, not a clipboard.
Lead response · within seconds, 24/7
Reclaim the morning. Routine status pings, scheduling, and document collection happen without an associate in the loop — your team starts the day on substantive work, not on the inbox.
Status loop · handled in the background
Open more cases without adding headcount. Eligibility screening runs in conversation, not on paper. Ineligible callers get clear referrals, eligible matters land in your CMS ready to assign — capacity goes back to the people who do the representing.
Intake · capacity returned to attorneys
If yours isn’t here, the live widget on this page can answer it the same way Sarah would answer one of your callers.
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Pick up the line and ask Sarah a real intake question — she'll answer the same way she would for one of your callers. When you're ready to wire her into your practice, book a demo and we'll walk through your CMS, conflicts setup, and handoff rules.
Built for the conversation with your ethics counsel
Confidentiality, conflicts, privilege, and tenant isolation — designed in, not bolted on. Your client data is never used to train public models. We sign NDAs and DPAs.