Privacy Policy

Last Updated: March 4, 2026

This Privacy Policy describes how Autocrew collects, uses, and protects your personal information when you use our services.

Information We Collect

We collect several types of information to provide and improve our services:

Account Information

When you create an Autocrew account, we collect:

• Full name and email address
• Company name and business information
• Phone number (optional)
• Billing and payment information

Usage Data

We automatically collect information about how you use Autocrew:

• Log data including IP address, browser type, and device information
• Pages visited, features used, and actions taken
• Conversation data processed by AI crews
• Performance metrics and analytics data

Customer Data

When you use Autocrew to interact with your customers, we process conversation data, customer contact information, and related metadata on your behalf. You retain ownership of this data.

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve Autocrew features and functionality
• AI Processing: To train and improve our AI models for better customer support and lead generation
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To understand usage patterns and improve our services
• Communication: To send service updates, security alerts, and marketing communications (with consent)
• Security: To detect and prevent fraud, abuse, and security incidents

Automated Decision-Making and AI Processing

Autocrew uses artificial intelligence to process data on your behalf. This section explains how automated processing works within our platform:

• AI Crew processing: When you deploy AI Crews, they process customer interactions (conversations, inquiries, lead data) using automated systems. You, as the data controller, determine what data is processed through these systems.
• Automated profiling: AI Crews may perform automated profiling such as lead scoring, sentiment analysis, and customer categorization based on interaction data you provide.
• Human review: In accordance with GDPR Article 22, you and your customers have the right to request human review of any automated decision that produces legal or similarly significant effects. AI Crew outputs are designed to assist human decision-making, not replace it.
• Safeguards: We implement safeguards against solely automated decisions with significant effects, including confidence thresholds, escalation paths, and the ability to override AI recommendations.

AI Model Training Data

Transparency about how we use data in relation to our AI systems:

• Customer data is not used for model training: Your business data and customer interactions processed through AI Crews are not used to train or improve our general AI models. Your data is yours.
• Aggregated analytics: We may use aggregated, anonymized, and de-identified usage data to improve platform performance and develop new features. This data cannot be traced back to any individual or customer.
• Opt-out: You can opt out of anonymized usage analytics at any time through your account settings or by contacting us.
• Tenant isolation: Data from different customers is strictly separated. There is no cross-tenant data sharing or model contamination.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who assist in delivering our services:

• Cloud hosting and infrastructure providers
• Payment processors for billing
• Analytics and monitoring tools
• Email delivery services

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and privacy
• Incident response procedures

For a comprehensive overview of our security practices, see our Security page.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Conversation data: Retained according to your retention settings
• Usage logs: Typically retained for 90 days
• Billing records: Retained for 7 years for tax purposes

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

GDPR Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

• Contract performance: Account management, service delivery, billing, and customer support
• Legitimate interest: Service improvement, security monitoring, fraud prevention, and aggregated analytics
• Consent: Marketing communications, optional analytics, and non-essential cookies
• Legal obligation: Tax reporting, regulatory responses, and law enforcement requests

CCPA/CPRA Rights for California Residents

If you are a California resident, you have additional rights under the CCPA/CPRA:

• Right to know what personal information is collected, used, and disclosed
• Right to delete personal information held by us and our service providers
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising privacy rights

We collect the following categories of personal information: identifiers, commercial information, internet activity data, professional information, and inferences. We do not sell or share personal information for cross-context behavioral advertising. For details, see our CCPA/CPRA Compliance section.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for the service to function properly
• Analytics Cookies: Help us understand how you use Autocrew
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for marketing purposes (with consent)

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Autocrew is not intended for use by children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our website. Your continued use of Autocrew after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: