Autocrew answers your clinic line at 9pm, on Saturdays, and through every lunch break — books appointments, triages refill questions, completes intake, and hands the rare exception cleanly to your team.
The bottleneck isn't your team — it's that the phone rings during the worst possible moments of a clinical day. Here is the bleed, framed for the three people who feel it.
of inbound calls go unanswered
Most clinics lose roughly a quarter of their calls to voicemail, hold abandonment, or simultaneous ring-out. At a $185 average new-patient lifetime value, a single under-staffed shift bleeds four figures a week — invisible on the P&L.
new patients gives up after one missed call
Acquisition spend is wasted at the last mile. The campaign worked, the patient called, the line was busy — they searched again. Answer rate is the conversion rate nobody puts on the marketing dashboard.
of clinical time eaten by the phone, per week, per provider
Refills, scheduling, intake, insurance pre-checks. The work has to happen — the question is whether it happens between exam rooms, or before the patient ever reaches one.
No new dashboard to learn. Sarah works your existing clinic line and your existing EHR — patients can't tell it isn't a person, except that nobody is ever on hold.
Sarah finds an appointment that fits the patient's window and the provider's panel, books it directly into the EHR, and sends the confirmation. Reschedules and cancellations are handled inline — no sticky notes, no callback list.
Works with Athena, Epic, eClinicalWorks, NextGen, DrChrono · FHIR R4
Patients get a verified answer to "is my refill ready?" or "what did the doctor say about my labs?" without paging the back office. Anything that requires a clinician's judgment gets routed — with the patient identified and the chart pulled.
Two-step caller verification · PHI never leaves your tenant
Insurance, demographics, reason for visit, and prior history captured during the booking call — typed back into the chart, ready for the rooming MA. Zero clipboards, zero typing during the visit.
Forms map to your existing EHR fields · audit-logged per access
Nights, weekends, and the 11:30am rush are answered the same way. Triage protocol you set: book it, answer it, or escalate it. Your team starts the day with a clean ledger instead of 36 voicemails.
Configurable by hour, line, and triage rule · per-clinic
These are the kinds of questions Sarah handles for healthcare practices every day. Tap one — the live widget will open and answer in your browser.
Live, unscripted · widget loads on click
A clinical practice can't afford a confident-sounding wrong answer. Every Healthcare Crew ships with handoff rules baked in — the patient hears a calm transfer, not an apology.
01Patient describes a clinical symptom requiring triage
Pauses, applies your triage protocol, calls the on-call line
A page with the patient's identity, callback number, and verbatim symptom
02Caller fails two-step identity verification
Stops the chart access, asks the caller to call back from their on-file number
An audit log entry — no PHI exposed, no cross-tenant access
03Question requires a clinician's judgment (dosing, results interpretation)
Acknowledges, queues a clinical callback, sends the chart context
A task in the inbox with the question, identity, and relevant chart fields
04Insurance or billing dispute
Hands to your billing line during business hours; logs the issue overnight
A ticket with caller, plan, claim number, and the disputed line
Autocrew's Healthcare Crew is HIPAA-aware end-to-end: PHI is encrypted at rest, every chart access is logged, no patient data appears in application logs, and your tenant is fully isolated from every other practice we serve. We sign BAAs.
Read the full technical detailReplace the cost of a 1.5 FTE front desk with a fixed monthly line item, recover the appointments your team is currently sending to voicemail, and stop paying for after-hours coverage you weren't getting anyway.
Typical payback · 6–10 weeks
Every campaign dollar lands on a line that picks up. Answer rate becomes a metric you can put on the dashboard, alongside booking conversion and reactivation — and actually move.
Answer rate · 100%, 24/7
Your providers stop being interrupted between rooms. Your front desk stops triaging the phone instead of the patient at the counter. Mondays start with a clean schedule, not a backlog.
Phone time recovered · ~11 hrs / provider / week
Hear Sarah handle a real clinic call below — then pick the path that fits your practice. Every interaction is HIPAA-aware and runs against your existing EHR.
Listen to a real Sarah call
An actual recording of Sarah answering a clinic line — booking, refill triage, and a clean clinical handoff in under five minutes.
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